Harold Kerzner is a project manager.

The landmark project management reference is in a new edition.

The latest release of the Project Management Institute’s Project Management Body of Knowledge (PMBOK® Guide) is the new mandatory source of training for the Project Management Professional. The outstanding edition gives students and professionals a deep understanding of project management with insights from one of the best-known and respected authorities on the subject.

From the intricate framework of organizational behavior and structure that can determine project success to the planning, scheduling, and controlling processes vital to effective project management, the new edition thoroughly covers every key component of the subject. The tenth edition features:

• New sections on scope changes, exiting a project, collective belief, and managing virtual teams
• More than twenty-five case studies, including a new case on the Iridium Project covering all aspects of project management
• 400 discussion questions
• More than 125 multiple-choice questions

TABLE OF CONTENTS

Preface.

1. OVERVIEW.

The introduction is 1.0

Understanding project management

Project success is defined.

The Project Manager-Line Manager interface.

The project manager’s role is defined.

The Functional Manager’s Role is defined.

The Functional Employee’s Role is defined.

The executive’s role is defined.

Working with executives.

The Project Manager is the planning agent.

1.10 Project leaders.

The downside of project management.

Non-Project-Driven Organizations are Project-Driven.

There is marketing in the project-driven organization.

There is a classification of projects.

The location of the project manager.

There are differing views of project management.

A project management approach to concurrent engineering.

There are tips for studying for the exam.

Problems.

There is a case study.

The company is called Williams Machine Tool Company.

2. PROJECT MANAGEMENT GROWTH: CONCEPTS AND DEFINITIONS.

There is a 2.0 introduction.

The management of general systems.

Project management from 1945-1960.

Project management from 1960-1985.

Project management from 1985 to 2009.

There is resistance to change.

A definition of systems, programs and projects.

A definition of product versus project management.

A definition of maturity and excellence.

Informal project management is a definition.

There are many faces of success.

There are many faces of failure.

There is a stage-gate process.

The project life cycles are 2.13.

Gate review meetings are part of the project.

Project Management Methodologies is a definition.

Organizational change management and corporate cultures.

Project management intellectual property.

2.18 systems thinking

There are tips for studying for the exam.

Problems.

3. ORGANIZATIONAL STRUCTURES.

The introduction is 3.0

There is an organizational work flow.

There is a Traditional (Classical) Organization.

Work integration positions are being developed.

There is a line-staff organization.

3.5 Pure Product is an organization.

There is a matrix organizational form.

Modification of matrix structures

The strong, weak and balanced matrix.

There is a center for project management expertise.

3.10 is matrix layering.

Selecting the organizational form.

The small company is Structuring.

Project management for the strategic business unit.

There is 3.14 transitional management.

There are tips for studying for the exam.

Problems.

There is a case study.

Jones and Shephard Accountants, Inc. is owned by Jones and Shephard.

4. ORGANIZING AND STAFFING THE PROJECT OFFICE AND TEAM.

The introduction.

There is a Staffing Environment.

The project manager is an executive decision.

There are requirements for project and program managers.

There are special cases in project manager selection.

The wrong project manager should be selected.

Next generation project managers.

There are Duties and Job Descriptions.

There is an organizational staffing process.

There is a project office.

The Functional Team is made up of people.

There is a project organizational chart.

There are special problems.

The project management implementation team should be selected.

There are tips for studying for the exam.

Problems.

5. MANAGEMENT FUNCTIONS.

The introduction.

It was 5.1 controlling.

Directing.

The project authority.

There are 5.4 Interpersonal Influences.

There are barriers to project team development.

There are suggestions for handling the newly formed team.

Team building is an ongoing process.

There are 5.8 things that happen in a team.

There is leadership in a project environment.

5.10 Life-Cycle Leadership.

There is an organizational impact.

There are employee-manager problems.

There are Management Pitfalls.

5.45 Communications.

The meetings are for the project review.

Project management bottlenecks.

There are communication traps.

There are proverbs and laws.

Human behavior education.

There are management policies and procedures.

There are tips for studying for the exam.

Problems.

There are case studies.

The project was called the trophy project.

Leadership Effectiveness A.

Leadership Effectiveness B.

There is a Motivational Questionnaire.

6. MANAGEMENT OF YOUR TIME AND STRESS.

The introduction.

Understanding time management

Time Robbers.

There are time management forms.

Time management is effective.

There is stress and burnout.

There are tips for studying for the exam.

Problems.

There is a case study.

The workers are reluctant.

7. CONFLICTS.

The introduction.

There are objectives.

There is a conflict environment.

Conflict resolution

Superior, Subordinate, and Functional Conflicts are understood.

The management of conflicts.

There are conflict resolution modes.

There are tips for studying for the exam.

Problems.

There are case studies.

The facilities are at Mayer Manufacturing.

There is a Telestar International.

Conflict can be handled in project management.

8. SPECIAL TOPICS.

The introduction.

There is a performance measurement.

There is financial compensation and rewards.

There are critical issues with rewarding project teams.

The Small Business Organization has effective project management.

There are 8.5 mega projects.

There are morality, ethics, and the corporate culture.

There are professional responsibilities.

There are 8.8 internal partnerships.

There are 8.9 external partnerships.

There is training and education.

The Integrated Product/Project Teams.

There are virtual project teams.

The projects are called breakthrough projects.

There are tips for studying for the exam.

Problems.

9. THE VARIABLES FOR SUCCESS.

The introduction.

Predicting project success.

Project management effectiveness is 9.2

Expectations.

Lessons learned.

Understanding the best practices.

There are tips for the project management certification exam.

Problems.

10. WORKING WITH EXECUTIVES.

There is an introduction.

The sponsor of the project.

Handling disagreements with the sponsor

There is a collective belief.

The exit champion.

There are in-house representatives.

There are tips for studying for the exam.

Problems.

There is a case study.

Corwin Corporation is a corporation.

11. PLANNING.

The introduction.

The Assumptions are being Validated.

General planning.

There are life-cycle phases.

Proposal preparation.

The meetings are to start.

Understanding the roles of participants.

Project planning

There is a statement of work.

Project specifications

There are milestone schedules.

There is a work breakdown structure.

There are WBS Decomposition Problems.

There is a role for the executive in project selection.

There is a role for the executive in planning.

There is a planning cycle.

There is an authorization for work planning.

Why do plans fail?

Stopping projects.

Handling project phases and transfers.

There are detailed schedules and charts.

Master production scheduling.

There is a project plan.

There is a total project planning.

The project charter

There is management control.

The Project Manager-Line Manager interface.

Fast-Tracking.

The management of the configuration.

Enter project management methodologies.

Audits of the project.

There are tips for studying for the exam.

Problems.

12. NETWORK SCHEDULING TECHNIQUES.

The introduction.

Network Fundamentals

There is a graphical evaluation and review technique.

There areDependencies.

There is 12.4 minutes of slack time.

Network planning.

Estimating activity time

Estimating total project time

There is a total of PERT/CPM planning.

There are crash times.

The problem areas are PERT and CPM.

There are alternative PERT/ CPM models.

Precedence networks.

12.13 Lag.

There are scheduling problems.

There are myths about schedule compression.

Understanding project management software

There are features offered.

There is a software classification.

Implementation problems.

There is a Critical Chain.

There are tips for studying for the exam.

Problems.

There is a case study.

Crosby Manufacturing Corporation is a company.

13. PROJECT GRAPHICS.

The introduction.

Customer reporting.

The chart has a bar.

There are other presentation techniques.

There are logic diagrams and networks.

There are tips for studying for the exam.

Problems.

14. PRICING AND ESTIMATING.

The introduction.

There are 141 global pricing strategies.

There are 14.2 types of estimates.

Pricing process.

Organizational input requirements.

The distribution of labor.

There are overhead rates.

There are materials and support costs.

Pricing out the work.

The department man-hours were smoothed out.

There is a pricing review procedure.

The systems pricing is 14.11.

The supporting and backup costs are being developed.

The low bidder dilemma.

There are special problems.

Estimating Pitfalls takes place at 14.15

Estimating high-risk projects.

There are project risks.

Applying the 10 percent solution to project estimates was a disaster.

LCC is a life-cycle costing.

Logistics support at 14.20.

The economic project selection criteria include capital budgeting.

During the Payback Period.

Money has a time value.

The NPV is the net present value.

The IRR is the Internal Rate of Return.

IRR, NPV, and Payback are compared.

There is a risk analysis.

Capital rationing.

Financing for a project.

There are tips for studying for the exam.

Problems.

15. COST CONTROL.

The introduction.

Understanding control is important.

15.2 is the operating cycle.

There are 15.3 cost account codes.

Budgets.

The Earned Value Measurement System is a system for measuring value.

Earned value and variability.

The cost baseline.

The costs are justified.

There is a cost overrun dilemma.

Recording material costs can be Earned Value Measurement.

There is a material accounting criterion.

The material variability is price and usage.

There are summary variances.

There is a Status Reporting.

There are cost control problems.

There are tips for studying for the exam.

Problems.

There are case studies.

There was a period called the Bathtub Period.

Franklin Electronics.

There is trouble in Paradise.

16. TRADE-OFF ANALYSIS IN A PROJECT ENVIRONMENT.

The introduction.

There is a methodology for trade-off analysis.

Contracts have an influence on projects.

There are trade-off preferences.

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There are tips for studying for the exam.

17. RISK MANAGEMENT.

The introduction.

Definition of risk

There is a tolerance for risk.

Definition of risk management

Certainty, risk, and uncertainty.

There is a risk management process.

There is a plan risk management.

Risk identification.

There is a risk analysis.

There is a qualitative risk analysis.

Quantitative risk analysis.

The Monte Carlo Process and Probability Distributions.

There is a plan risk response.

Monitoring and control risks.

Implementation considerations.

Lessons learned can be used.

There areDependencies between risks.

The impact of risk handling measures

Risk and Concurrent Engineering.

There are tips for studying for the exam.

Problems.

There are case studies.

Teloxy Engineering is a company.

Teloxy Engineering is a company.

18. LEARNING CURVES.

An introduction.

There is a general theory.

The Learning Curve is a concept.

There is a graphic representation.

Key words associated with learning curves

There is a Cumulative Average Curve.

There are sources of experience.

Slope measures are being developed.

Unit costs and use of points.

There is a selection of learning curves.

There are follow-on orders.

There were manufacturing breaks.

There are learning curve limitations.

Prices and experience.

The weapon is a competitive weapon.

There are tips for studying for the exam.

Problems.

19. CONTRACT MANAGEMENT.

The introduction.

Purchasing.

Plan procurement.

The procurements are being conducted.

Request seller responses for conduct procurements.

Conduct procurements with select sellers.

There are many types of contracts.

There are incentive contracts.

Contract type versus risk.

There is a contract administration cycle.

The contract will close at 19.10

A list of things to do.

Proposal-contractual interaction

Summary.

There are tips for studying for the exam.

20. QUALITY MANAGEMENT.

There is an introduction.

The definition of quality is 20.

The quality movement is 20.2.

The Quality Pioneers were compared.

The approach is called the Taguchi Approach.

The Malcolm Baldrige National Quality Award was presented.

The ISO 9000 is 20.6

Quality Management Concepts are related.

The cost of quality.

There are seven quality control tools.

The process capability is 20.10

Acceptance Sampling.

Implementing six sigma.

Lean six sigma and DMAIC are used.

Quality leadership.

There is a responsibility for quality.

Quality circles.

JIT is Just-in-Time Manufacturing.

TQM is Total Quality Management.

There are tips for studying for the exam.

21. MODERN DEVELOPMENTS PROJECT MANAGEMENT.

The introduction.

The PMMM is a project management maturity model.

Developing effective procedural documentation.

21.3 Project Management Methodologies.

Continuous improvement.

There is a capacity planning.

Competency models.

Managing multiple projects.

There are end-of-Phase review meetings.

22. THE BUSINESS OF SCOPE CHANGES.

The introduction.

There is a need for business knowledge.

The timing of Scope Changes.

There is a need for a scope change.

Rationale for not approving a scope change.

23. THE PROJECT OFFICE.

The introduction.

There is a present-day project office.

There are implementation risks.

There are 23.3 types of project offices.

There are networking project management offices.

Project management information systems.

The dissemination of information.

There is mentoring.

Standards and templates were developed.

Project management benchmarking

Business case development.

The training is related to project management.

Managing stakeholders.

Continuous improvement

There is a capacity planning.

There are risks of using a project office.

24. MANAGING CRISIS PROJECTS.

The introduction.

Understanding crisis management

There is a Ford Verus Firetone.

The Concorde Crash.

24.4 Intel and the Pentium chip.

The Russian submarine is in Kursk.

The poisonings of tylenol.

Marketting of Infant Formula.

There was a disaster with the Space Shuttle Challenger.

The Space Shuttle Columbia Disaster happened.

There are 24 victims Verus Villains.

There are life-cycle phases.

There are project management implications.

25. THE RISE, FALL, AND RESURRECTION OF IRIDIUM: A PROJECT MANAGEMENT PERSPECTIVE.

The introduction.

The project was named Iridium.

Obtaining executive support.

Launching the venture.

The system is called the Iridium System.

The Terrestial and Space-Based Network.

The business case is the project initiation.

There is a business case.

Risk management.

The Collective Belief is a belief.

The exit champion.

The Infancy Years of Iridium.

There is debt financing.

The M-Star Project is a project.

A new CEO.

Satellite launches.

An IPO is an initial public offering.

Signing up customers.

It was 25.18 and it was called Iridium’s Rapid Ascent.

The Rapid Descent of Iridium.

The flu is called the Iridium.

Someone is searching for a white knight.

The definition of failure was discussed in October 1999.

There is a plan for the satellite deorbiting.

Rescued for $25 million.

The Epilogue is 25.25.

There are shareholder lawsuits.

The court ruled on the case.

The autopsy was done on 25.28.

The financial impact of the bankruptcy.

What really went wrong?

Lessons learned.

The conclusion was 25.32

There are solutions to the project management conflict exercise.

There is a solution to leadership exercise.

Appendix C. Dorale Products case studies.

There is a solution to the Dorale Products case studies.

The Ninth Edition has a cross listing of PMBOK®.

There is an author index.

The subject index.

AUTHOR INFORMATION

Harold Kerzner is the Senior Executive Director for Project, Program and Portfolio Management at International Institute of Learning.